Adding aNinja Chatbot to your Website

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byRita
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Before adding aNinja Chatbot to your Website, you want to create the playbook steps in your install and find the embed code.

Adding aNinja Chatbot embed code to your Website

  • Find your aNinja Chatbot embed codeAdding aNinja Chatbot to your Website
  • Add the Javascript embed code to your website for the aNinja chatbot to start loading on the page.
  • This Javascript snippet will automatically load the chatbot widget onto your site when your website pages load.

Where to add the Chatbot embed code

  • Typically you want to add this code in the HTML section before the closing body tag of your HTML code or layout.
  • If you’re not familiar with basic HTML at all, feel free to contact us for additional support at support@aninja.com.

WordPress website

Additionally, you can also look at the Websites-specific information:

WordPress Websites

Wix Websites

Squarespace Websites

What’s next

  • Once you’ve successfully added the chatbot embed code script to your website, your defined chatbot playbook should start loading on page visits!
  • You’ll also be able to see stats on how the chatbot is performing in your aNinja install.

Where do the Chatbot Conversations appear in aNinja

Now that you’ve added your Chatbot to your website, as a result, after every chatbot conversation, a new lead is created into your aNinja account with the info captured in the conversation.

If the lead closed the chatbot conversation before your reply, your message will appear in a bubble next to the chatbot on the website:

You can see these conversations:

  • In your inbox. Just select Chatbot from the All types drop down.
  • And in your Dashboard widget “Chatbot Conversations”. If you can’t see this widget, just enable it from the little gear on the top right of the dashboard.

Why is the Chatbot message popping-up on the first visit only

The chatbot pop-up gets triggered only for the first user visit to your site. It doesn’t automatically re-pop up on their subsequent visits, mainly because it gets annoying for repeat users. However, they can see that it’s in the bottom right section.

If you wish, we can customize this option for you.

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