2-step verification Archives

Connect your Microsoft Office 365 – Outlook (Hotmail) with aNinja to start sending emails to your leads.

Office 365 email integration with aNinja allows you to use your Hotmail account in aNinja app to send, receive, and view all the email interactions in parallel with your email client.

To secure your email account, and for the integration with aNinja to work, you want to create an App Password.

When connecting your Hotmail account with aNinja, it’s important to complete the 2 steps for your email to sync correctly.

Connect your Microsoft Office 365 (Hotmail) with aNinja

Before you go ahead and connect your Microsoft Office 365 email with aNinja, make sure to enable the two-step verification and generate an app password.

On the left sidebar, click on Settings > Email Accounts
If you already have an email account saved in aNinja, and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
Otherwise, go ahead and create an email account. Click Add Email Account

Step 1

Fill in the following fields: Name and Email
And hit Update

Step 2

Click Connect / Re-auth

Connect your Gmail with aNinja

Enter the app password that you generated for aNinja, and hit Login.

Once set up, your Email account would show up running under the status.

You can also connect your email using IMAP settings

Note! It is very important to complete the 2 steps for the email to sync correctly.

Unable to authorize the Microsoft Office 365 account

The error Unable to Authorize Microsoft/Office365 account may occur when an account has an issue with the connected mailbox.

Instructions on how to resolve this problem.

After which please restart your authentication flow in aNinja.

In this article, we show you how generating an App password for Office365 can be done.

You want to enable the two-step verification before you move forward and create an app password.

Create an App Password to secure your Office 365 email account, and for the integration with aNinja to work.

Overview of the app passwords

App passwords are created for each MFA-enabled account to allow signing in to non-browser applications.

In which case you are unable to use additional security verification methods, such as providing a code sent via a text message or approving a notification through the Microsoft Authenticator app.

Those passwords don’t expire, and you can use them in different programs at the same time.

Enabling Two-Step verification

To be able to generate an app password, you want to enable two-step verification first.

Login to https://login.live.com
Then, go to “Advanced Security Options“
Here, make sure you enable “Two-Step verification” under Additional Security.
Once you’ve completed step 3, then, you’ll see an “App passwords section” on the Additional security page at the bottom. This allows you to create a new app password.

Creating the App Password in the Office 365 Admin Center

Sign in to your user account.
Go to Admin Center by clicking the Admin icon in the Apps launcher.
Then, go to your account and select ‘My Account.’
And select ‘Security & privacy.’
Click ‘Additional security verification.’
- Note: You’ll see this option only when your admin has set up multi-factor authentication for your account.
Hit App Passwords
And click Create.

Here, type the name of the app that requires the app password (aNinja) and select Next.

Now, an app password is created successfully. Hit ‘copy password to clipboard’

Lastly, go to the aNinja application and use this app password to login into your Office account and complete the integration.

Enabling App Passwords at your Office365 Organization level

Enabling the App password for Office365 is giving permission to an app to access your Office365 account. After you generate an app password, enable it at your Office365 Organization level.

If you can’t see app passwords at your user level, so, they might be disabled at your office365 organization level.

However, your administrator can expose them following these steps:

Go to https://admin.microsoft.com/
Then, go to Users > Active Users
And, choose “Multi-factor Authentication” in the table options (above the table of users).
Lastly, choose “Service Settings” (in the top menu) and choose “Allow users to create app passwords“.

Changing your Office 365 app password

Click My Account.
Then, hit Security and Privacy menu to the left or the Manage Security and Privacy link on the main area of the page.
Choose Additional Security Verification.
And click Create and manage app passwords.
Lastly, create yourself an additional app password and give it a description.

Unable to authorize the Microsoft Office 365 account

The error Unable to Authorize Microsoft/Office365 account may occur when an account has an issue with the connected mailbox.

Instructions on how to resolve this problem.

After which please restart your authentication flow in aNinja.

Need help with generating an App password for Office365? Please leave us an email at support@aninja.com. We will happily assist you!