Enabling 2FA or OTP on your aNinja number

2FA or OTP on your aNinja number:

Enabling two-factor authentication (2FA) or One-Time Password (OTP) for your online accounts (such as Gmail), is a vital step to protect your sensitive information from Cyber attacks. However, you might face hurdle when enabling it on your aNinja number.

What is 2FA or OTP

Firstly, let’s understand what 2FA and OTP mean.

2FA is a security feature that requires users to provide two forms of identification before gaining access to their online accounts.

Typically, this involves entering a password and a unique code generated by an authentication app or received via SMS.

OTP is a one-time code that is sent to your registered mobile number or email address; which you need to enter along with your password to log in to your account.

Enabling 2FA or OTP on your aNinja number

OTP codes come from short codes. And many services that send with short codes only support sending SMS to standard mobile numbers.

aNinja phone numbers are all VoIP numbers, and are not considered as standard mobile numbers. Therefore, they cannot receive messages from many short codes.

What to do

The simplest solution is to use a different phone number, such as a personal mobile number, to receive the verification code. This way, you can still enable 2FA or OTP for your online accounts.

Another solution is to use a third-party authentication app, such as Google Authenticator or Authy, which generates a unique code that you can enter along with your password to log in to your accounts.

These apps do not rely on SMS or phone numbers. And, therefore, you can use them instead of your aNinja number for the two factor authentication.

It is always better to be safe than sorry when it comes to online security, so take the necessary steps to protect your online accounts today.

Changing your aNinja login email

aNinja login credentials

The login email is the email you use when you want to access your aNinja account. (whether on the web or the mobile app).

With your login password, these make up your aNinja login credentials.

Changing your login email

You presently can’t change your login email from within aNinja.

Instead, send a request to change your login email to support@aninja.com.

We’ll verify your request and complete it as soon as possible.

 

Access aNinja CRM Mobile app on iOS & Android devices

Access aNinja CRM Mobile app on iOS & Android devicesYou can access aNinja CRM Mobile app on iOS & Android devices or by downloading the mobile app to your iOS and Android devices.

Ensure access to your CRM anywhere and anytime with the aNinja Mobile app.

Leads can come in at any moment. So make sure you’re keeping up on your mobile phone when you can’t be in front of your computer.  Available on both iOS and Android devices.

Accessing aNinja Mobile app & In-App Purchases

Once you’ve signed up to aNinja from the web (https://signup.aninja.com), immediately, you will have credentials sent to you (email/password).

So, you can use them to securely log into your aNinja web or mobile app.

For security reasons, we recommend you change the given password.

There is presently no direct registration to aNinja through the mobile app.

aNinja on iOS

To access aNinja using your iPhone, simply point your web browser to:

https://apps.apple.com/us/app/aninja-mobile/id1457990850

 

aNinja on Android

To connect your Android mobile phone, simply point your web browser to:

https://play.google.com/store/apps/details?id=com.aninja&hl=en&gl=US

Need help to access aNinja CRM Mobile app on iOS & Android devices? Reach us at support@aninja.com. We will happily assist you!

aNinja Authentication

After you’ve been invited to join aNinja, you receive your credentials by email. Those are the login email and password that make your aNinja authentication or your safe access to aNinja.

aNinja login

To login to your aNinja account, point your browse to aninja.com/login

Please make sure to type the login email address and password that you received in the invitation email and that’s saved in your aNinja user account.

Otherwise, you will not be able to login to aNinja.

You can change your password at any time.

Forgot password

If you forgot your password, point your browser to

https://aninja.com/forgot.php

and request a password reset.

You receive a reset link by email. Follow the link to reset your password.

Please make sure to type the login email address and password that you received in the invitation email and that’s saved in your aNinja user account.

Otherwise, you will not be able to reset your password and you’ll receive the following message:

“Please contact support to complete this operation (x145)”

aNinja authentication

I get a password link that expired when trying to reset my password

Our password reset links were set to expire in 48 hours. This means that if you don’t reset your password within that time, the link is no longer valid and you should submit a new request.

Go ahead and try again by requesting a password reset.

Having troubles with authentication? Send us an email at support@aninja.com. We will happily assist you!

aNinja Web Access

The aNinja platform is accessible through web, and mobile access.

To connect using your web browser (we recommend Chrome), simply point your web browser to:

https://aninja.com/login.php

web access