Adding aNinja Chatbot to your Godaddy Website

Adding aNinja Chatbot to Godaddy Website can be done by using a simple Javascript code. Which is the aNinja Chatbot Embed Code. Find your aNinja Chatbot Embed Code in your aNinja install before getting started.

Adding aNinja Chatbot to Godaddy Website

  1. Log in to your GoDaddy account and click Manage to open GoCentral.
  2. Click Edit/Edit Site.
  3. Then, select the page you would like the widget to appear on. Or alternatively, you can add a new page for the widget. Click the + button or Add.User-added image
  4. Afterward, scroll to the bottom of the Add Section panel, and click HTML.
  5. Click Embed custom code on the page.
    User-added image
  6. Click inside the new section to open up the HTML editor.
  7. Here, in the “Custom Code” box paste the aNinja Chatbot Embed Code.
    User-added image
  8. When you’re finished, click the Done at the top of the HTML panel.
  9. Click Preview to see the results.
  10. Lastly, make any additional changes, and when you’re ready click Publish.

Where do the Chatbot Conversations appear in aNinja

Now that you’ve added your Chatbot to your website, as a result, a new lead is created into your aNinja account after every chatbot conversation.

You can see these conversations:

  • In your inbox. Just select Chatbot from the All types drop down.
  • And in your dashboard widget “Chatbot Conversations”. If you can’t see this widget, just enable it from the little gear on the top right of the dashboard.

Adding aNinja Chatbot to Squarespace Website

Adding aNinja Chatbot to Squarespace Website can be done by using a simple Javascript code. Which is the aNinja Chatbot Embed Code. Find your aNinja Chatbot Embed Code in your aNinja install before getting started.

Adding aNinja Chatbot to Squarespace Website

You can do this yourself or give this code to your developer.

  • In the “Home Menu“, click “Settings
  • Then hit  “Advanced
  • Click “Code Injection
  • Add the aNinja Chatbot embed code into the appropriate Code Injection fields for the footer.
  • After adding your code, click on the “Save” button.

Custom code doesn’t appear?

Custom code may not appear for a few reasons:

  • You’re logged in – As a security measure, code in a code block may not appear for you when you’re logged in, even if visitors can see it. This happens when you try to view embedded JavaScript over a secure connection (https://). To test this, visit your site in an incognito browser.
  • The code is on an index page – Your code might not render if you’ve added it to a page within an index. To test this, remove the page from the index within the Pages panel, then visit your site in an incognito browser.

If the code still isn’t working, reach out to support@aninja.com.

Where do the Chatbot Conversations appear in aNinja

Now that you’ve added your Chatbot to your website, as a result, a new lead is created into your aNinja account after every chatbot conversation.

You can see these conversations:

  • In your inbox. Just select Chatbot from the All types drop down.
  • And in your dashboard widget “Chatbot Conversations”. If you can’t see this widget, just enable it from the little gear on the top right of the dashboard.

Adding aNinja Chatbot to Wix Website

Below are the steps for adding aNinja Chatbot into a Wix Website by using a simple Javascript code.

Adding aNinja Chatbot to a Wix Website

You can do this yourself or give this code to your developer.

  1. On your Wix Website, go to Dashboard > Settings
  2. Click the Custom Code tab in the Advanced section.
  3. Then hit + Add Custom Code at the top right.
  4. Paste the aNinja Chatbot Embed code snippet in the text box.
  5. Enter a name for your code.
    Tip: Give it a name that is easy to recognize so you can quickly identify it later.
  6. Here, select an option under Add Code to Pages:
    • All pages: This adds the Chatbot’s code to all of your site’s pages, including any new pages that you create in the future. Choose whether to load the Chatbot only once per visit or on each page your visitor opens.
    • Choose specific pages: Use the drop-down menu to select the relevant pages.
  7. Specify where to place your code under Place Code in:
    • Head
    • Body – start
    • Body – end
  8. Lastly, click Apply.

Your Chatbot is now embedded into your website. As a result, a new lead is created into your aNinja account after every chatbot conversation.

Where do the Chatbot Conversations appear in aNinja

You can see these conversations:

  • In your inbox. Just select Chatbot from the All types drop down.
  • And in your dashboard widget “Chatbot Conversations”. If you can’t see this widget, just enable it from the little gear on the top right of the dashboard.

Building your aNinja Chatbot Playbook

Building your aNinja Chatbot Playbook is an easy yet tricky thing to do. We can happily assist you with building it.

Let’s have an overview of a Chatbot.

What’s a Chatbot?

A Chatbot is a live chat program that you can embed on your website. It answers the website visitor’s simple questions. A lead is added to your aNinja account with every chatbot conversation.

The conversations in the Chatbot take the form of questions & answers. You define the questions according to the frequently asked questions about your website. You can also choose to show a brief introduction and guidance on your website. All this is defined in the chatbot playbook.

We recommend that you write down the sequence of the questions before you start to create the steps in the playbook.

Creating a Chatbot

Creating the steps of the Playbook

  • From the left sidebar, go to Marketing > Chat Bots
  • On the right side next to the chatbot name, click on Edit Playbook.

  • Toolbar options:
    • Manage Step Templates: This is where you create the steps of the playbook.
    • Preview the steps created to test how the playbook runs.
    • Save the Layout every time you add a step.
    • Reset the Layout: This resets the design of the Layout to default (in case you dragged and relocated steps).

Note: If you hit Reset the Layout without saving your changes, it will be reset to the last step saved.

Managing the step templates

  • On the right side next to the chatbot name, click on Edit Playbook.
  • Choose “Manage Step Templates“. Here you create all the steps of the playbook to be used in the layout.

  • Click “Create Step Template” to create a step.
  • Types of step templates:
    • The display messages: Type a message to link it to a step in the playbook.
    • The Inputs is a field where the user enters his answer to the chatbot question, which could be a text, an email, a phone number, a domain name, or a contact name.
      • Questions are considered Inputs as we expect an input or reply from the user.
      • The questions can have one or multiple choice answers.

Example:

  • Message:

Hello, My name is bot.

  • Input – Multiple choice question:

How can I help you?

– Need a CRM

– Technical question

– Contact Support

  • Input – Capture Email: Chatbot doesn’t execute the step linked to this input before the user enters a valid email address.

Building the Layout / Graph

To access the layout, click “Edit Playbook” from the right side next to the chatbot name.

  • The Start button indicates the beginning of the playbook.
  • To add a step, click on the + plus sign.
  • Choose a step template and +Add Selected Step.
  • The added step will show in the layout linked by an arrow to the previous step.
  • Keep on adding the steps to the playbook according to the sequence you want the conversation to follow.
  • You can drag the steps to relocate them for a better view of the layout.
  • To delete a step, click on the X that’s on its border.
  • If a step is deleted, the steps linked to it will remain. You can either link them to any step in the layout or delete them.
  • To change a step in the Layout, click on “change” that’s on its border.
    • You can only change a step with a similar type (change message with a message type).
  • In the Layout, to link steps to each other, hover over the step you want to link. When the little white cross appears, drag it towards the step you want. Then, an arrow links the 2 steps together.

  • We recommend you Save the Layout after each step you add to prevent losing the changes.

Previewing the Chatbot

  • Click on Preview from the toolbar to test the playbook.
  • It will open a new page. Click on “clear cache and reload” to reset the chatbot in case you have tested it before.
  • The chatbot icon starts running the steps created in the playbook.
  • Click on “back to chat bot” to leave this page.

When the playbook is tested and approved to go live, you can embed the chatbot on your website.

 

Need help in building your aNinja Chatbot Playbook? Please leave us an email at support@aninja.com. We will happily assist you.

Dashboard Widgets

Dashboard widgets bring you the report on the workflow of your  latest activities and interactions that you make in aNinja.Dashboard widgets

Resizing & Moving Widgets

You can change the size of the widgets (shrink / expand), and relocate them on the dashboard however suits you. They will maintain the size and location next time you visit your dashboard.

Enabling & Disabling Widgets

You can manage which widgets to enable or disable by clicking on the top right gear icon in the dashboard view. This shows you a list of available widgets and you can choose to toggle them on or off.

Types of Widgets

Widgets are of 2 types:

System Widgets

These widgets are created by the system. They bring you reports on the workflow of your activities and more.

  • Latest leads: See the latest leads entered into aNinja (manually, via API, or bulk)
  • My Tasks: Shows all tasks assigned to you
  • Bulk Sequences: Shows bulk email sequences & bulk text sequences and their status
  • Latest Incoming: Shows you the latest incoming interactions (email / text)
  • My latest Incoming: Shows your latest incoming interactions (email / text) – also includes texts coming to group numbers
  • Last Viewed: Quickly see the latest viewed leads
  • Outgoing Sequence Emails by day: See how many outgoing email sequences have been sent out
  • Workflows Summary (ASR): See All Steps Reached (ASR) summary across all workflows
  • Workflows Summary (LSR): See last Last Step Reached (LSR) summary across all workflows
  • Chatbot Conversations: See latest chatbot conversations
  • These are the result of the Smartlists you have created.
  • Enable each Smartlist from the gear on the top right of the dashboard, and you will see it on the dashboard as a widget.