Tag: email account authorization

Connect your Microsoft Office 365 (Hotmail) with aNinja

Connect your Microsoft Office 365 – Outlook (Hotmail) with aNinja to start sending emails to your leads.

Office 365 email integration with aNinja allows you to use your Hotmail account in aNinja app to send, receive, and view all the email interactions in parallel with your email client.

To secure your email account, and for the integration with aNinja to work, you want to create an App Password.

When connecting your Hotmail account with aNinja, it’s important to complete the 2 steps for your email to sync correctly.

Connect your Microsoft Office 365 (Hotmail) with aNinja

Before you go ahead and connect your Microsoft Office 365 email with aNinja, make sure to enable the two-step verification and generate an app password.

  • On the left sidebar, click on Settings > Email Accounts
  • If you already have an email account saved in aNinja, and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account
Step 1
  • Fill in the following fields: Name and Emailconnect your email with aNinja
  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your Gmail with aNinja

  • Enter the app password that you generated for aNinja, and hit Login.

Connect your Microsoft Outlook (Hotmail) with aNinja

  • Once set up, your Email account would show up running under the status.Connect your Microsoft Outlook (Hotmail) with aNinja

You can also connect your email using IMAP settings

Note! It is very important to complete the 2 steps for the email to sync correctly.

Unable to authorize the Microsoft Office 365 account 

The error Unable to Authorize Microsoft/Office365 account may occur when an account has an issue with the connected mailbox.

Instructions on how to resolve this problem.

After which please restart your authentication flow in aNinja.

 

Connect your email with aNinja using the Custom IMAP settings

Connect your Email with aNinja to start sending emails to your leads. If you don’t know your email provider, or can’t find it listed in aNinja, you can use your email configuration info or the server settings to connect your email with aNinja using IMAP.

It’s important to complete the 2 steps of the authorization for your email to sync properly.

Connect your Email with aNinja using IMAP

On the left sidebar, click on Settings > Email Accounts

  • If you already have an email account saved and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account.

Step 1

Fill in the following fields: Name and Emailconnect your email with aNinja

  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your Gmail with aNinja

  • Scroll down and click on “See all providers“

  • Then hit “Custom IMAP settings“

  • Type your password.
  • Fill in the email configuration info under Server Information, to log in with IMAP.
    • You can find the email configuration in your email under “Server Settings”.

  • Lastly, hit Login.

Once set up, your Email account would show up running under the status.

Note! It is very important to complete the 2 steps for the email to sync properly.

Reconnect / Re-authorize your email account with aNinja

Reconnect your email account with aNinja if it’s disconnected to be able to send and receive email through the app.

Disconnected email alert

If your email stopped running correctly, you need to reconnect your email account with aNinja to be able to send and receive emails through the app.

When an email is no longer synced, an alert pops up in red on the top middle of the page as a warning to reconnect the email.

When the email gets disconnected, any attempt for sending emails fails and it shows an error in the lead view.

Failed emails don’t show up on the reports page, however, they show up on the logs page with an error status.

But what are the reasons for a synced email to disconnect from aNinja?

The reasons that lead to reconnecting your email account

Several reasons may lead to reconnecting / re-authorizing your email account. Of which we mention:

  • If you have changed your password and did not update it here.
  •  Or, if you’ve enabled two-factor authentication and did not generate an aNinja app password.
  •  It could also be an issue communicating with your email provider.
  • Lastly, to help identify the problem, check for any error messages at your end.

Reconnect / Re-authorize the email account

On the left sidebar, click on Settings > Email accounts

  • Then, click the edit pen next to your name.

  • Lastly, hit the “Connect / Re-auth” button and follow the on-screen instructions to re-authorize your email.

Still unable to connect / re-authorize

Need help reconnecting your email account with aNinja? Just leave us an email at support@aninja.com. And we will happily assist you!

 

Relevant links:

Connect your Gmail account

Connect. your Microsoft Outlook account

Connect your email account using Custom IMAP

Connect your Email with aNinja

Connect your email with aNinja to start sending email sequences to your leads.

It’s important to complete the 2 steps of the authorization for your email to sync properly.

Connect your email with aNinja

  • On the left sidebar, click on Settings > Email Accounts
  • If you already have an email account saved and want to complete the authorization, click on the edit pen next to the email. Then, go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account
Step 1
  • Fill in the following fields: Name and Email
  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your email with aNinja

Note! It is important to complete the 2 steps for the email to sync properly.