Tag: emails

Sending emails via aNinja

Sending emails via aNinja to your leads when having all relevant information at your fingertips is what you really need to handle all your communications directly through aNinja.

You can take advantage of aNinja’s features to make your interactions with the leads more efficient.

Moreover, aNinja auto-saves your work every few seconds so you don’t lose it.

Sending emails via aNinja

Users with Admin role can send emails from any email account associated with aNinja. When composing an email, an admin will have all the email accounts listed in the “From” dropdown.

  • When on the lead view, click on email from the toolbar
  • Type the email or select an available template
  • Click Send
  • If you choose to “reply”, “reply all” or “forward”, this brings you the old communicated messages in the body of the email.
    • However, if you select a template in the reply/reply all/forward, the template overwrites the old messages with the pre-defined text saved in the template.

Sending an attachment by email

To attach a file to your email, click on the attachment icon.

Note! We presently don’t allow attachments in Email Templates.

You might want to take security measures to avoid your email being marked as SPAM.

Transactional vs Non-Transactional Emails

While transactional and non-transactional emails have different goals and strategies, you still need to integrate both types.

In this article, we show you the difference between the 2 types of emails and the risks involved.

We also recommend using Sendgrid to ensure the deliverability of your messages.

Transactional vs Non-Transactional Emails

Transactional email

It is an email triggered based on your lead’s action with your business, and it’s sent programmatically.

It can be Purchase confirmation or receipt, Request for feedback, Identity verification, Unsubscribe link, Password reset, Account notifications, Account creation, Welcome email, etc…

Transactional vs non-transactional emails

Non-Transactional email

It’s about sending an email to communicate a promotional message (i.g. Promotions and sales, Newsletters) to a group of leads; with the intention to drive them towards an action you want them to make. The purpose is typically commercial.

However, non-transactional emails tend to have a much lower engagement rate. Which can impact deliverability. You don’t want this to slow down transactional emails or risk them landing in the spam folder. Learn how to avoid your emails being marked as spam.

You can send non-transactional emails through your email client who uses an SMTP relay or web API. But it’s preferable to use a comprehensive email marketing solution like SendGrid. SendGrid can help deliver your messages, no matter what kind of content you’re sending.

 

Add Leads via Blind Carbon Copy (BCC) in aNinja

In aNinja, you can create leads in aNinja via Blind Carbon Copy (BCC).

All you have to do is add in the BCC field, your dedicated private aNinja BCC email address.

What is BCC anyhow

Adding Leads Via BCC in aNinja

  • Find your private BCC email address
  • When sending an email outside aNinja (e.g. from Gmail, Outlook, or your preferred email client) – just put your dedicated and private BCC email address in the BCC field.
  • Automatically, aNinja detects that and creates a new lead from the email recipient(s) information (the email in the “To” field of your email) as well as injects a note with the “email body” into that new lead.

Add Leads Via BCC in aNinja

 

IMAP vs POP3

IMAP vs POP3: These are 2 different methods to access mail from a third-party email client or software.

When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings.

POP3 (Post Office Protocol)

POP (Post Office Protocol) stores the emails on a single device and not on the server. POP doesn’t support public folder access. The folders are only accessed from the client’s device. This does not enforce aNinja’s vision for mobile data access.

If you want to keep messages on the server, make sure to enable the setting “Keep email on server”. Or all messages are deleted from the server once downloaded to the app or software.

IMAP (Internet Messaging Access Protocol)

IMAP is an internet protocol that lets you sync your email inbox across multiple devices. It also allows a two-way synchronization between the email clients and aNinja. So that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere), you will have all the relevant emails for that lead centralized in the aNinja lead view, as well as available in your email clients.

Why does aNinja only support IMAP

  • We only support IMAP because the main difference is that IMAP allows us to read the messages on the server and keep them there.
  • POP (an older protocol, that gets the messages off the server)
  • aNinja synchronizes the email messages view. So if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere) you will have all the relevant emails for that lead centralized in the aNinja lead view (as well as available in your email clients).

Need help understanding the difference between IMAP vs POP3? Leave us a message at support@aninja.com. We will happily assist you!