aNinja Help

For you to make the best use of your aNinja app, aNinja created a help section that’s located in the left sidebar.

How to get help?

In the Help section, you can reach the setup guide to easily startup with aNinja. You will find info about aNinja features in the Knowledge Base. You can also reach us for assistance with your questions and inquiries. And there a list of Keyboard Shortcuts.

  • Setup guide
    • Follow the steps to start-up with your aNinja app.
  • Knowledge base
    • You can find the answers to your questions about all aNinja features. Click on Knowledge Base and type your search in the search bar. The system brings you the knowledge base articles relevant to your search.

  • Open a ticket
    • Fill the fields to create a ticket with your question.
      • Choose the type of your question.
      • Fill the subject of the ticket (required field).
      • Fill the description of the problem (required field).
    • Click open ticket.
    • Your ticket will be sent to our ticketing system.
    • Our agents will get back to you within 24 hours.

  • Send us an email
    • You can always reach us at support@aninja.com and an agent will contact you within 24 hours.

  • Keyboard Shortcuts
    • These shortcuts help you navigate through the app easily.

Contact aNinja Support

You can contact aNinja support, from the Chatbot / Chat icon, or from the Help icon on your aNinja app. You can always reach aNinja support team by email: support@aninja.com.

Contact Support using Chatbot

  • Simply click on the Chat Icon at bottom right of you aNinja app.
  • Type your message and hit enter.
  • Chatbot can answer few simple questions. If a support agent is available, he can join the conversation. If not, a ticket with your request will be opened and a support agent will reach you within 24 hours.

Contact Support using the Help icon

  • On the left sidebar, click on the Help icon ( ? )Contact aNinja Support
  • Fill the fields to open a ticket with your question.
    • Choose the type of your question.
    • Fill the subject of the ticket (required field).
    • Fill the description of the problem (required field).
  • Click open ticket
  • A ticket with your question will be created in our ticketing system.
  • Our agents will contact you within 24 hours.

Contact aNinja Support by email

  • You can always send us your questions by email to support@aninja.com.
  • Our agents will contact you within 24 hours.