Tag: logs reports

Failed leads API injection due to duplicate emails

The “Failed Leads API injection due to duplicate emails” feature allows you to track leads that were not successfully injected into your CRM due to duplicate email addresses.

When a lead is rejected, the system automatically generates an entry in the logs, providing detailed information about the failed injection; including the reason why the injection failed.

How does it work

In Settings > Global Settings, when the following rule is enabled,

“Do not add new Leads via api if Lead with similar email already exists (avoids duplicates)”

when a lead is added via API, the system first checks if the lead already exists in the CRM.

The system compares the email address of the new lead with the email addresses of existing leads in the system.

If the system identifies an existing lead with a similar email address, it does not add the new lead to the system to avoid duplication. Subsequently, it generates an entry in the logs, providing the reason of the failed lead injection.

Accessing the Failed leads API injection report

  • Click on “Failed leads API injection” from the toolbar

Failed leads API injection due to duplicate emailsIn this table, you can view:

  • ID: A sequential number
  • Reason: The reason for which the lead failed to inject
  • Data: The source of the lead that failed to inject
  • Created: The date & time this record was created – failed to inject.

By providing clear and detailed information about rejected leads, you can quickly identify the failed leads injection and address the issue.

aNinja Activities Logs

It’s important to have a clear understanding of all the activities and interactions that occur on your aNinja account. aNinja provides a helpful solution in the form of activity logs reports, allowing you to conduct audits whenever necessary.

Specifically, the logs report feature provides a comprehensive overview of all incoming and outgoing calls, emails, and texts, and the triggers you’ve launched. Additionally, you can easily view the failed leads API injection.

Accessing aNinja Activities Logs reports

Activities Logs

  • Calls
    • You can see the details of the incoming and outgoing calls, including the lead ID, duration and date of the calls.
    • You can also listen to the recordings of the conversations.
  • Emails
    • Here are saved all the details on the incoming and outgoing emails, including the sequences and their statuses.
  • Texts
    • You can see the details of the incoming and outgoing texts, including the sequences and their statuses.
  • Audit Log
    • As an admin user, this option allows you to see the activity of the users in searching for leads using smartlists or from the top navigation bar, and the lead view that the users opened.
  • Failed leads API injection
    • You can identify any leads that failed to import into your aNinja account via API for duplicate emails.