The “Failed Leads API injection due to duplicate emails” feature allows you to track leads that were not successfully injected into your CRM due to duplicate email addresses.
When a lead is rejected, the system automatically generates an entry in the logs, providing detailed information about the failed injection; including the reason why the injection failed.
How does it work
In Settings > Global Settings, when the following rule is enabled,
“Do not add new Leads via api if Lead with similar email already exists (avoids duplicates)”
when a lead is added via API, the system first checks if the lead already exists in the CRM.
The system compares the email address of the new lead with the email addresses of existing leads in the system.
If the system identifies an existing lead with a similar email address, it does not add the new lead to the system to avoid duplication. Subsequently, it generates an entry in the logs, providing the reason of the failed lead injection.
Accessing the Failed leads API injection report
- On the left sidebar, click on Settings > Logs
- Click on “Failed leads API injection” from the toolbar
- ID: A sequential number
- Reason: The reason for which the lead failed to inject
- Data: The source of the lead that failed to inject
- Created: The date & time this record was created – failed to inject.
By providing clear and detailed information about rejected leads, you can quickly identify the failed leads injection and address the issue.