Making a Call in aNinja

Making a Call in aNinja

In aNinja, you can dial a phone number, call a lead, and power call multiple leads, using the phone number you have saved in your aNinja profile.

Dialing a phone number from aNinja Web app

  • From the main page in aNinja, in the top right, click on the phone icon.
    • You can dial a phone number using the phone number you saved in your profile.
    • When you finish the call, tap on the red button.
    • To close the calling window, just click on the phone icon once again.

making a call in aNinja

Calling a lead from aNinja Web app

  • From the Lead View, from the toolbar, choose the call feature. It opens a dialing window and automatically shows the first phone number saved on the lead’s profile.
    • Click on the green icon to call.
    • When you finish the call, tap on the red button.
    • To close the calling window, just click on the phone icon once again.

Calling multiple leads from aNinja Web app

  • From the Leads View, whether you choose to call all the leads that are listed in the page, or a group of leads that you have brought using a Smartlist, on the top right of the page, hit the Power Dial Button.
  • This option allows you to call all the leads sequentially without having to enter into each lead’s profile to call manually. When the current call is ended, the system will start calling the next lead.

Accessing the calls log

  • If you are a user, you can review your own calls in Settings / Logs and listen to the conversations.

  • Admin users can review and listen to the calls of all users.
  • In the dashboard, there is a widget that shows the latest calls.

Note: For the saved leads, you can keep notes of the calls. In the Lead View, click on Notes to enter relevant information that you picked up from the call.

Adding a Voicemail Greeting for aNinja

A Voicemail greeting is a recording that the callers to your delegated number in aNinja can hear when the call is not answered.

When recording your voicemail greeting, it’s important to inform the callers that you’re not available to receive their calls. It is an essential part of any effective business communication strategy, especially if you are in Sales.

An important usage for voicemails on busy days! It enables you to screen incoming calls. You can choose to pick high-priority calls. And leave the less urgent ones to go to the voicemail to be acted upon later on.

aNinja default Voicemail greeting

By default, aNinja provides a voicemail greeting record that you can use when you are not available to answer your incoming calls.

Recording your voicemail greeting message

  • If you don’t already have your voicemail record, you can record it with your mic (ideally 15-30 seconds max) and save an MP3 file here: https://online-voice-recorder.com/
    • There are many other sites online (e.g. https://www.rev.com/onlinevoicerecorder), PC applications, or mobile applications you can use. Feel free to use the application of your choice as long as it can generate an MP3 audio file.

Converting your audio file

If your audio file is not MP3 type, you can use this link to convert it: https://www.media.io/audio-converter.html 

Adding your Voicemail greeting to an aNinja number

  • Go to Settings > Phone numbers
  • Click the edit pen next to the phone number you want to associate the voicemail greeting record with.
  • Hit the checkbox next to “Use Custom Voicemail“.
  • Click on Upload file to upload your voicemail greeting message.
  • Lastly, hit Update.
  • Play the voicemail record under “Active voicemail greeting audio” to listen to it.
  • Go ahead and test it by calling this phone number. Check that your voicemail greeting record is running when the call is not answered.

Changing the voicemail greeting record

To replace your customized voicemail record with a new one, just upload the new file and hit update.

To replace your customized voicemail record with aNinja’s default record, just unmark the “Use Custom Voicemail” checkbox.

Note! The recycle bin at the bottom of the page deletes the phone number and the voicemail record associated with it.

Have any specific questions or clarification? Please send us an email at support@aninja.com. We will happily assist you!