Blocking a lead phone number

If you want to stop receiving calls from a lead, you can block their phone number in aNinja.

You can also block callers for solicitation and register your phone number in the National Do Not Call Registry.

In this article, we show you how to block a lead phone number in aNinja.

Blocking a lead phone number in aNinja

The lead phone numbers are located in the lead view, in the contacts section.

Click on the block icon next to the phone number you want to block. Then the block icon turns red.

To unblock a phone number, just click on the block icon to turn it back to black.

If the lead has multiple phone numbers, you might want to block them all.

Accessing the list of blocked phone numbers

In this view, you can:

  • Block and unblock a phone number
  • Filter the view by User
  • See all the phone numbers marked as “Blocked”
  • See the Date they were marked
  • And, the User who marked them

Blocking a phone number

To block a phone number, just type it in the box and click on Block.

Then the number is added to the list of all the blocked phone numbers and the block icon in the lead view turns to red.

Afterward, the lead calls are immediately hung up. You will be notified on the mobile app and in the Inbox.

Unblocking a phone number

To unblock a phone number, locate it in the list and click on the unblock button.

This automatically unblocks the phone number and turns the block icon in the lead view back to black.

Filtering the results

You can filter the results to appear by user if you are a user with Admin access.

Otherwise, the users can only see the phone numbers blocked by them.

Blocking callers for solicitation

An advertisement over the telephone is known as a telephone solicitation. The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls or block callers for solicitation.

Overview of the National Do Not Call Registry

Companies can call you if you’ve recently done business with them, or if you’ve given them written permission to call. But if you ask them not to call you, they have to stop. Be sure to write down the date you asked them to stop.

The National Do Not Call Registry was created to stop unwanted sales calls. It’s free to register your home or cell phone number.

The Registry is a list that tells telemarketers what numbers not to call.

Read about blocking unwanted calls to find out what to do about them. If you answer one of these calls, hang up and report the call to the FTC.

Blocking callers for solicitation

  • In aNinja, you can block a phone number and forbid it from calling you.
  • To block the solicitation callers, you can register your home or mobile phone for free.
  • Registrations on the National Do Not Call Registry do not expire. So, if you have previously registered your number, there is no need to register again.
  • After you register, other types of organizations may still call you, such as charities, political groups, debt collectors, and surveys. To learn more, read the FAQs.
  • If you’ve already added your phone number to the Do Not Call Registry and are still getting a lot of unwanted calls, odds are the calls are from scammers.
  • If you received an unwanted call after your number was on the National Registry for 31 days, report it to the FTC.

Additional links:

Text/SMS Signature

When sending a text/SMS via aNinja, you would want to include a text signature at the bottom.

What’s a text signature

It is a powerful way to convey your professionalism to your readers and give them the information they need to contact you. It is placed at the bottom of each text, which helps leave a great impression and makes you stand out from your peers.

You want to consider the size/segmentation of the text when you include a text signature to avoid being overcharged.

Setting your text/SMS signature in aNinja

  • Login to your aNinja account.
  • Go to Settings > Phone Numbers

  • Click on the edit pen

text signature

  • Type in your signature

text signature

  • And hit Update
  • Now your signature will show at the bottom of each text you send via aNinja.

Keeping a clean database

Bad data infiltrates every database in form of duplicate contacts, un-standardized lead data, and junk records. While you can’t always keep bad data from coming in, you can clean it up when it’s there.

In order to keep a clean database, you can sanitize your contact file before you import it, and perform a clean-up routine to the existing data.

Importing a correct data

Before you import contacts in a CSV/Excel file, check the following tips:

  • Provide correct email addresses to ensure the deliverability of your emails.
  • Provide correct phone numbers to ensure the deliverability of your texts and campaigns.
  • If possible, assign the mobile number to the primary phone number.
  • Ensure the uniformity of custom fields: don’t create multiple custom fields for identical data. This will lead to confusion over the correct custom field to keep updated, and over the Smartlists results.
    • e.g. on a first data import, custom field “Source”; on a second data import, custom field “Created through”, on a third “Origin”, on a fourth “From”. This creates 4 custom fields for one identical data.
  • Set the Global Setting rule: Do not add new Leads via API if Lead with similar email already exists (avoids duplicates)

Cleaning up the existing data

However, the bad data can still be cleaned up when it’s already there.

  • Remove duplicates
    • Go to Settings > Data Clean up
    • Choose the merging method (by email or by phone)
    • Repeat this task every now and then, depending on the volume of the incoming leads.
  • Prune inactive and junk contacts
    • Contacts with no emails and/or phone numbers are of no use in your database.
    • Leads who asked to stop receiving from you can crowd your database and preferably be deleted.

Keeping a clean database reserves more space for the correct data.

Reach us at support@aninja.com to assist you in merging duplicates.

Things to consider before Bulk Texting

Bulk texting is an aNinja great tool that you use to nurture your leads and keep them updated with your latest campaigns, and offers, and send them reminders. Here are a few things to consider before bulk texting.

Things to consider before bulk texting

Here are some things you would want to consider/check before sending out your text blast.

  • Phone number to send out the texts

To be able to send texts, you want to have a phone number saved in your aNinja account. Either you buy a new phone number from aNinja or you port your own.

  • Leads phone numbers

If possible, provide a mobile number in the lead’s primary contact to ensure the delivery of your message.

  • Text segmentation

When crafting a text template, you want to count the characters you’re adding to this text. A text is composed of 160 characters which is considered one segment. If your text exceeds 160 characters, it will be delivered to the recipients anyhow, but you will be overcharged for all the extra segments by your phone carrier.

  • Text limit per bulk/per user

According to your Billing plan (only for Advanced and Pro plans), each user can send 2000 SMS per bulk.

If you wish to increase your SMS limit, either:

1- Reach support at support@aninja.com and they will bump it up for you, with a one-time charge of 15$ for every additional 1000 SMS per user.

2- Enable the auto-recharge for Billing, that automatically recharges your add-ons once your plan included add-ons are hit.

3- Or, limit your bulk texts to 2000 SMS per bulk by segmenting the contacts in the CSV file before you import it.

SPAM risk caller ID

SPAM risk caller ID

Your customers might see calls from your number displayed as “SPAM likely” or “SPAM risk” or “SCAM likely” on their caller ID. While each phone carrier keeps a list of numbers they determine to be spam risks based on the history of the number; scam ID technologies might incorrectly mark your number.

What causes the SCAM/SPAM designation

Here are the most obvious reasons for designation:

  1. The volume of Outbound Calls Per Day Per Number
  2. Or, someone flagged a call from your number in that carrier’s app as spam
  3. Or, it could be your system didn’t correctly set the Outbound Caller ID number

What’s the back story

In response to the growing number of scam calls to mobile phones; many carriers have created tools to identify and block scam calls. Unfortunately, these tools aren’t perfect. And sometimes businesses may have their numbers incorrectly marked by scam ID technology, particularly when calling cell numbers.

Each carrier has a feature or app. And it is automatically enabled on mobile devices. So, when someone calls one of these devices, the carrier checks the number against its database of reported scam numbers. If the source matches a reported scam number, directly, the person being called sees a message that says “Scam Likely” alongside standard caller ID. 

However, the Scam Likely Caller ID features will sometimes mark legitimate calls incorrectly; because some people may report your number without answering the phone. If this happens enough, as a result, your number will be marked Scam Likely.

To reduce the chances that a scam ID flag your number, you want to register your number at Free Caller Registry.

Registering your number at Free Caller Registry

You can register your number at Free Caller Registry by following these links:

https://www.freecallerregistry.com/fcr/

This helps register/white-list your numbers with the major carriers. It also reduces the chances of them being flagged. Moreover, all numbers and information provided will be shared with all Carrier Spam Monitoring Partners.

Request to remove your number from the SPAM/SCAM designation

You can use the links or email addresses below to register legitimate numbers and also address any incorrect labeling or call blocking with other carriers:

AT&T:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

Sprint, Verizon, U.S. Cellular:

https://reportarobocall.com

Comcast, Charter, Cox, Altice, and other fixed line (VoIP) providers, email Nomorobo for call blocking services:

reports@nomorobo.com

Can’t find a phone number in the area code you want

aNinja was designed to allow you to either port your phone number or add a new phone number to your install to be able to make calls and send texts through our app. In this article, we tell you what to be done if you can’t find a phone number in the area code you want.

No phone number in the area code you want

After checking in you aNinja install through Settings > Phone numbers for a phone number, sometimes you can’t find a phone number in the area code you want. This is because phone numbers are not always available from carriers.

Can't find a phone number in the area code you want

What to do

1- You would want to consider “overlay area codes“. In an overlay numbering plan, an additional area code is assigned to an existing numbering plan area. Thereby avoiding the need for existing customers to change telephone numbers.

2- Or you can request a number. Send us an email to support@aninja.com. Tell us what you need so we can notify you when the Phone Numbers become available.

This may take 4-6 weeks to hear back from us. We’ll get back to you when we have a determination on availability.

Notifications on incorrect lead contact data

The Lead contact is the lead info saved in the Lead View (email addresses, phone numbers, URLs). When the lead is created, the contacts are saved as entered/provided.

The system uses the lead contacts to send your emails and texts. This means, in case the lead contact was incorrect, your outbound will surely not reach the lead.

Notifications on unsent emails outbound

You receive an email notification that the email address of this lead is incorrect and your outbound did not reach them.

Notifications on unsent texts outbound

You can see an error message in red in the lead history.

Notifications on incorrect lead contact data

Note: You also receive an error message after you send a text if the primary phone number is a landline number.

You can handle the outgoing SMS with an error code through triggers. e.g. mark as “do not contact” the lead with a landline number.

Making a Call in aNinja

Making a Call in aNinja

In aNinja, you can dial a phone number, call a lead, and power call multiple leads, using the phone number you have saved in your aNinja profile.

Dialing a phone number from aNinja Web app

  • From the main page in aNinja, in the top right, click on the phone icon.
    • You can dial a phone number using the phone number you saved in your user profile.
    • When you finish the call, tap on the red button.
    • To close the calling window, just click on the phone icon once again.

making a call in aNinja

Calling a lead from aNinja Web app

  • From the Lead View, from the toolbar, choose the call feature. It opens a dialing window and automatically shows the primary phone number in the lead’s contacts.
    • Click on the green button to call.
    • When you finish the call, tap on the red button.
    • To close the calling window, just click on the phone icon once again.

Calling multiple leads from aNinja Web app

  • From the Leads View, whether you choose to call all the leads that are listed in the page, or a group of leads that you have brought using a Smartlist, on the top right of the page, hit the Power Dial Button.
  • This option allows you to call all the leads sequentially without bothering to go to each lead’s profile to call manually. When the current call is ended, the system starts calling the next lead.

Accessing the calls log

  • If you are a user, you can view your own calls in Settings / Logs and listen to the conversations.

  • Admin users can view and listen to the calls of all users.
  • In the dashboard, there is a widget that shows the latest calls.

Note: For the saved leads, you can keep notes of the calls. In the Lead View, click on Notes to enter relevant information that you picked up from the call.

Adding a Voicemail Greeting for aNinja

A Voicemail greeting is a recording that the callers to your delegated number in aNinja can hear when the call is not answered. The voicemail can also play when your phone number has been forwarded.

When recording your voicemail greeting, it’s important to inform the callers that you’re not available to receive their calls. It is an essential part of any effective business communication strategy, especially if you are in Sales.

An important usage for voicemails on busy days! It enables you to screen incoming calls. You can choose to pick high-priority calls. And leave the less urgent ones to go to the voicemail to be acted upon later on.

aNinja default Voicemail greeting

By default, aNinja provides a voicemail greeting record that you can use when you are not available to answer your incoming calls; or when you forward your phone number.

Recording your voicemail greeting message

  • If you don’t already have your voicemail record, you can record it with your mic (ideally 15-30 seconds max) and save an MP3 file here: https://online-voice-recorder.com/
    • There are many other sites online (e.g. https://www.rev.com/onlinevoicerecorder), PC applications, or mobile applications you can use. Feel free to use the application of your choice as long as it can generate an MP3 audio file.

Converting your audio file

If your audio file is not MP3 type, you can use this link to convert it: https://www.media.io/audio-converter.html 

Adding your Voicemail greeting to an aNinja number

  • Go to Settings > Phone numbers
  • Click the edit pen next to the phone number you want to associate the voicemail greeting record with.
  • Hit the checkbox next to “Use Custom Voicemail“.
  • Click on Upload file to upload your voicemail greeting message.
  • Lastly, hit Update.
  • Play the voicemail record under “Active voicemail greeting audio” to listen to it.
  • Go ahead and test it by calling this phone number. Check that your voicemail greeting record is running when the call is not answered.

Changing the voicemail greeting record

To replace your customized voicemail record with a new one, just upload the new file and hit update.

To replace your customized voicemail record with aNinja’s default record, just unmark the “Use Custom Voicemail” checkbox.

Note! The recycle bin at the bottom of the page deletes the phone number and the voicemail record associated with it.

Have any specific questions or clarification? Please send us an email at support@aninja.com. We will happily assist you!