User Profile

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A user can manage his profile and personal settings including notifications, changing his password, call/text forwarding, and more from his profile page.

Where can you find the user’s profile?

The user’s profile can be accessed from 2 places:

  • Click on your name at the top right of the page.
    • Choose Profile in the drop down.
    • You will be directed to your profile.

  • Settings > Users
    • Choose the user

Admin can access all users profiles

Admin users can view the list of all the users accounts and access their profiles by clicking on the editing pen on the left besides the user’s name.

Editing profile options

  • Profile
    • First name / Last name / Personal mobile number: these fields can be modified by the user
    • Email: the email address cannot be changed as this is used for the login and alerts. If you wanted to change it, you need to send and email to

  • Password
    • This is the password used for the login.
    • You can change it and click update.
    • Make sure you remember the new password!
    • In case you forgot your password, you can reset your password.

  • Language

  • Date / Time
    • Set the date / time of the zone you live in in case it was not different than the default one. Hit update to save the changes.

  • Calls
    • Call forwarding: Call to your private aNinja numbers (not ring group) will be forwarded to this phone number that you will assign.

  • Text
    • Forwarding any text arriving to your aNinja *private* numbers not the ring group to the phone number that you will assign.

  • Notifications
    • You can choose to be notified on the following events by email, text, desktop, or mobile push.
      • Any incoming text
      • Incoming text to your phone numbers
      • Leads assigned to you
      • Missed calls
      • voice mails
      • New Chatbot conversations
      • Tasks assigned to you
    • Make sure you sign in using the same username to get these notifications.

    • You will find here the BCC email that you can use in the BCC section of an email to create leads from the recipients.

  • Teams
    • You can see the teams you are member to, and see the availability of the team (ON / OFF).

  • Access control

Admin rights

Only admin users are allowed to:

  • Change the role of a user (from user to Admin and vice versa).
  • Manage the team members.
  • Manage the availability of the teams (ON / OFF).

Search for more helping articles in the aNinja Knowledge Base

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