Know when leads read your emails

Sending emails to your leads allows you to reach out to them with your campaigns, nurture them and trigger their interest in your products. It is also important for you to know when the leads read your emails.

Email tracking

Tracking your emails allow you to know when leads read your emails and identify how often they view them.

This way, you can always know when it’s time to follow up or feel how interested they are in your proposals!

Accessing the email tracking

  • When on the lead view, click on Emails from the interactions toolbar.
  • On the right side under the email that you want to track, check the status of the email. Also, the time that it was opened and how many times, and the machine IP address that was used.

Know when leads read your emails


Sending emails via aNinja

Sending emails via aNinja to your leads when having all relevant information at your fingertips is what you really need to handle all your communications directly through aNinja.

You can take advantage of aNinja’s features to make your interactions with the leads more efficient.

Moreover, aNinja auto-saves¬†your work every few seconds so you don’t lose it.

Sending emails via aNinja

Users with Admin role can send emails from any email account associated with aNinja. When composing an email, an admin will have all the email accounts listed in the “From” dropdown.

  • When on the lead view, click on email from the toolbar
  • Type the email or select an available template
  • Click Send
  • If you choose to “reply”, “reply all” or “forward”, this brings you the old communicated messages in the body of the email.
    • However, if you select a template in the reply/reply all/forward, the template overwrites the old messages with the pre-defined text saved in the template.

Sending an attachment by email

To attach a file to your email, click on the attachment icon.

Note! We presently don’t allow attachments in Email Templates.

You might want to take security measures to avoid your email being marked as SPAM.