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Email account with custom IMAP

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In this article, we show you how you can set up an email account with custom IMAP.


When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings.

POP (Post Office Protocol) stores the emails on a single device and not on the server. POP doesn’t support public folder access, as folders are only accessed from the client’s device. Which does not enforce aNinja’s vision for mobile data access.

Whereas IMAP (Internet Message Access Protocol) is an internet protocol that lets you sync your email inbox across multiple devices. Basically, IMAP is a protocol that allows aNinja to synchronize the email messages view. So that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere), you will have all the relevant emails for that lead centralized in the aNinja lead view, as well as available in your email clients.

Below are the settings you need for the email product.


These are the instructions for the Unsecured Setup (not recommended):

  • IMAP Server Name:
  • IMAP Port: 143
  • SMTP Server Name:
  • SMTP Port: 25 or 80

These are the instructions for the Secured Setup (SSL):

  • IMAP Server Name:
  • IMAP Port: 993
  • SMTP Server Name:
  • SMTP Port: 587 (for TLS) or 465 (for SSL)

Note: These settings are not valid for email accounts associated with a hosting plan.

For the setup, the username will be your email address and the password will be your email address password.

Lastly, have any specific questions about setting up your email account with custom IMAP? Leave an email to our Support team at We’re more than happy to assist you!

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