Rackspace email integration

Rackspace email integration allows you to set up Rackspace email on your email clients such as Outlook, Thunderbird, Windows, and iOS. Moreover, enabling IMAP in Rackspace mail allows you to use IMAP (Internet Message Access Protocol) to sync your Rackspace Mail on aNinja app.

Overview of IMAP Protocol

IMAP is a protocol that allows you to download email messages from your Rackspace Mail server. It also allows you to access them with desktop email clients like Outlook/ Mac Mail and/or mobile email clients. So, you can configure Rackspace Mail on any standard IMAP email client using the IMAP and SMTP Server Settings.

Moreover, IMAP allows a two-way synchronization between the email clients and your Rackspace email account. It means that you can access the same account from multiple email clients.

Rackspace Mail IMAP Settings 

IMAP lets you configure your email client to receive incoming mail from your Rackspace email account. It allows two-way syncing, which is great if you’ll be checking email from multiple devices.

Here are the IMAP settings at Rackspace:

  • Your Name: Your Name or Business Name
  • Login Name: Your Mailbox Email Address
  • Password: Your Mailbox Password
  • Account Type: IMAP
  • Incoming Mail Server: secure.emailsrvr.com
  • Incoming Mail Server (IMAP) TCP Port: 993 (SSL)
Rackspace Mail SMTP Settings

Whereas IMAP helps you receive incoming mail, SMTP is a protocol that handles sending emails via Rackspace. You can use it to configure your email client so that you’re able to send emails right through that client.

Here are the SMTP settings at Rackspace:

  • Your Name: Your Name or Business Name
  • Login Name: Your Mailbox Email Address
  • Password: Your Mailbox Password
  • Account Type: IMAP
  • Outgoing Mail Server: secure.emailsrvr.com
  • Outgoing Mail Server (SMTP) TCP Port: 465 (SSL)

Configuring your email client with Rackspace email

After enabling IMAP in Rackspace mail, now, let’s look at how you can use the Rackspace settings from above to configure different email clients. As mentioned earlier, we’ll cover these four popular email clients. Just click on your email provider and you will be redirected to the helping article.

 

Email account with custom IMAP

In this article, we show you how you can set up an email account with custom IMAP.

POP v/s IMAP

When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings.

POP (Post Office Protocol) stores the emails on a single device and not on the server. POP doesn’t support public folder access, as folders are only accessed from the client’s device. Which does not enforce aNinja’s vision for mobile data access.

Whereas IMAP (Internet Message Access Protocol) is an internet protocol that lets you sync your email inbox across multiple devices. Basically, IMAP is a protocol that allows aNinja to synchronize the email messages view. So that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere), you will have all the relevant emails for that lead centralized in the aNinja lead view, as well as available in your email clients.

Below are the settings you need for the email product.

IMAP

These are the instructions for the Unsecured Setup (not recommended):

  • IMAP Server Name: mail.name.com
  • IMAP Port: 143
  • SMTP Server Name: mail.name.com
  • SMTP Port: 25 or 80

These are the instructions for the Secured Setup (SSL):

  • IMAP Server Name: mail.name.com
  • IMAP Port: 993
  • SMTP Server Name: mail.name.com
  • SMTP Port: 587 (for TLS) or 465 (for SSL)

Note: These settings are not valid for email accounts associated with a hosting plan.

For the setup, the username will be your email address and the password will be your email address password.

Lastly, have any specific questions about setting up your email account with custom IMAP? Leave an email to our Support team at support@aninja.com. We’re more than happy to assist you!