Configuring iOS email with Rackspace

Configuring iOS email with Rackspace allows you to send and receive emails using iOS.

Let’s look at how you can use the Rackspace settings to configure your iOS email.

Configuring your iOS email with Rackspace

  1. Visit Settings and tap Passwords and Accounts. In this example, we are using the Mail app for iOS 13.

2. Next, tap Add Account.

3. Select Other at the bottom.

4. Tap Add Mail Account.

5. In the next screen, enter the following information:

Name: Your Name or Business Name
Email Address: Your Mailbox Email Address
Password: Your Mailbox Password
Description: Anything you’d like!

Once done, click Next.

6. Next, enter the following information, the previously entered information should already be prefilled from the last section.

Email Protocol: IMAP

Incoming Mail Server

Host Name: secure.emailsrvr.com
Username: Your Mailbox Email Address
Password: Your Mailbox Password

Outgoing Mail Server

Host Name: secure.emailsrvr.com
Username: Your Mailbox Email Address
Password: Your Mailbox Password

Once done, tap Next.

7. On the next screen, you will need to ensure that the Mail feature is enabled and then hit Save to save your configurations.

Congratulations! You have successfully configured your Rackspace mailbox with the iOS Mail application. The syncing process between the Mail client and your mailbox may take some time based on the amount of email data to be fetched.

Configuring Mozilla Thunderbird email with Rackspace

Configuring Mozilla Thunderbird email with Rackspace allows you to send and receive emails using Mozilla Thunderbird.

Let’s look at how you can use the Rackspace settings to configure your Mozilla Thunderbird email.

What is Rackspace email

Rackspace Email is an affordable, business-class email hosting solution with any time, anywhere access and a 100% uptime guarantee; all backed by industry-leading SLA and administrator access to the team of email hosting experts, 24x7x365.

Moreover, users can access their email using Outlook, their mobile phones, or through the webmail application.

Configuring your Mozilla Thunderbird email with Rackspace

  1. First, Sstart by launching Thunderbird. If this is the first time you’ve opened the Thunderbird, you’ll see a Welcome page prompting you to set up an existing email account.

Your Name: Your Name or Business Name
Email Address: Your Mailbox Email Address
Password: Your Mailbox Password

Once done, click Manual Config.

If you’ve used the Thunderbird before, then go to Menu > New > Existing Mail Account.

2. Then, in the current window, enter the following information to match the image below:

Incoming

Email Protocol: IMAP
Server hostname: secure.emailsrvr.com
Port: 993
SSL: SSL/TLS
Authentication: Autodetect

Outgoing

Email Protocol: SMTP
Server hostname: secure.emailsrvr.com
Port: 465
SSL: SSL/TLS
Authentication: Autodetect

Once done, click Re-test.

3. Once testing is successful, you can click Done to finish the setup.

That’s it! You have now set up Mozilla Thunderbird to work with your Rackspace mailbox. But the syncing process between Thunderbird and your mailbox may take some time based on the amount of email data to be fetched.

Configuring Microsoft email with Rackspace

Configuring Microsoft email with Rackspace allows you to send and receive emails using Microsoft.

Let’s look at how you can use the Rackspace settings (IMAP & SMTP) to configure your Microsoft email.

What is Rackspace email

Rackspace Email is an affordable, business-class email hosting solution with any time, anywhere access and a 100% uptime guarantee; all backed by industry-leading SLA and administrator access to the team of email hosting experts, 24x7x365.

Moreover, users can access their email using Outlook, their mobile phones, or through the webmail application.

Configuring your Microsoft email with Rackspace

  1. Open Mail from the Windows Start Menu.

2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Tap Add Account to get started.

If you’ve used the Mail app before, then go to Settings > Manage Accounts > Add Account.

3. Choose Other Account.

4. Enter your Mailbox Email Address.

5. Next, define the Name you wish to use while sending messages.

6. Enter your Mailbox Password.

That’s it! You have successfully configured your Rackspace mailbox with the Windows Mail client. The syncing process between Windows Mail and your mailbox may take some time based on the amount of email data to be fetched.

Configuring Outlook email with Rackspace

Configuring Outlook email with Rackspace allows you to send and receive emails using Outlook.

Let’s look at how you can use the Rackspace settings to configure your Outlook email.

Configuring Outlook with Rackspace email

  1. Launch Microsoft Outlook. In this demonstration, we are using Microsoft Outlook 2016.

2. If this is the first time you’ve opened Outlook, you’ll see a Welcome page. Click Next to get started.

If you’ve used Outlook before, then go to File > Add Account.

3. Select Yes when prompted about setting up Outlook to connect to an email account and click Next.

4. Select Manual Setup or Additional Server Types and hit Next.

5. Select Manual Setup or Additional Server Types and click Next.

6. In the Add Account window, enter the following information:

User Information

Your Name: Your Name or Business Name
Email Address: Your Mailbox Email Address
Account Type: IMAP
Incoming Mail Server: secure.emailsrvr.com
Outgoing Mail Server: secure.emailsrvr.com

Logon Information

User Name: Your Mailbox Email Address
Password: Your Mailbox Password

Email account with custom IMAP

In this article, we show you how you can set up an email account with custom IMAP.

POP v/s IMAP

When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings.

POP (Post Office Protocol) stores the emails on a single device and not on the server. POP doesn’t support public folder access, as folders are only accessed from the client’s device. Which does not enforce aNinja’s vision for mobile data access.

Whereas IMAP (Internet Message Access Protocol) is an internet protocol that lets you sync your email inbox across multiple devices. Basically, IMAP is a protocol that allows aNinja to synchronize the email messages view. So that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere), you will have all the relevant emails for that lead centralized in the aNinja lead view, as well as available in your email clients.

Below are the settings you need for the email product.

IMAP

These are the instructions for the Unsecured Setup (not recommended):

  • IMAP Server Name: mail.name.com
  • IMAP Port: 143
  • SMTP Server Name: mail.name.com
  • SMTP Port: 25 or 80

These are the instructions for the Secured Setup (SSL):

  • IMAP Server Name: mail.name.com
  • IMAP Port: 993
  • SMTP Server Name: mail.name.com
  • SMTP Port: 587 (for TLS) or 465 (for SSL)

Note: These settings are not valid for email accounts associated with a hosting plan.

For the setup, the username will be your email address and the password will be your email address password.

Lastly, have any specific questions about setting up your email account with custom IMAP? Leave an email to our Support team at support@aninja.com. We’re more than happy to assist you!

Configuring your email account

aNinja was designed to offer two-way email integration. This means, when you send emails from aNinja, the system automatically logs them in the sent folders of both aNinja and your email account (Gmail or your mobile phone). Configuring your email account allows you to work on both aNinja and your email account in total synchronization.

Benefits of email configuration

  • By connecting your email account with aNinja, aNinja begins to automatically track the email actions with any contacts between aNinja and your email account.configuring your email account
  • You can work from either aNinja Inbox or your email account. And the changes transmit between the two. So you don’t waste time seeing emails again in one place that you’ve handled in another.
  • When sending emails through your email client (ex: Outlook, Gmail…) there’s no need to BCC aNinja. The emails automatically show up in your aNinja account in the history of the matching leads.
  • Received emails also show in the inbox of aNinja and your email account.
  • aNinja automatically syncs all email communication between you and any contact in aNinja.

Need help in configuring your email account? Leave us an email at support@aninja.com. We will happily assist you!

IMAP vs POP3

IMAP vs POP3: These are 2 different methods used to access mail from a third-party email client or software.

When setting up a mail client such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings.

POP3 (Post Office Protocol)

POP (Post Office Protocol) stores the emails on a single device and not on the server. POP doesn’t support public folder access, as folders are only accessed from the client’s device. Which does not enforce aNinja’s vision for mobile data access.

If you want to keep messages on the server, make sure the setting “Keep email on server” is enabled or all messages are deleted from the server once downloaded to the app or software.

IMAP (Internet Messaging Access Protocol)

IMAP is an internet protocol that lets you sync your email inbox across multiple devices. IMAP allows a two-way synchronization between the email clients and aNinja. So that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere), you will have all the relevant emails for that lead centralized in the aNinja lead view, as well as available in your email clients.

Why does aNinja only support IMAP?

  • We only support IMAP because the main difference is that IMAP allows us to read the messages on the server and keep them there.
  • POP (an older protocol, that gets the messages off the server)
  • aNinja synchronizes the email messages view so that if you communicate by email with your lead/customer (whether from aNinja, your email client, or anywhere) you will have all the relevant emails for that lead centralized in the aNinja lead view (as well as available in your email clients).

Need help understanding the difference between IMAP vs POP3? Leave us a message at support@aninja.com. We will happily assist you!