Tag: connect/Re-auth

Connect your Microsoft Office 365 (Hotmail) with aNinja

Connect your Microsoft Office 365 – Outlook (Hotmail) with aNinja to start sending emails to your leads.

Office 365 email integration with aNinja allows you to use your Hotmail account in aNinja app to send, receive, and view all the email interactions in parallel with your email client.

To secure your email account, and for the integration with aNinja to work, you want to create an App Password.

When connecting your Hotmail account with aNinja, it’s important to complete the 2 steps for your email to sync correctly.

Connect your Microsoft Office 365 (Hotmail) with aNinja

Before you go ahead and connect your Microsoft Office 365 email with aNinja, make sure to enable the two-step verification and generate an app password.

  • On the left sidebar, click on Settings > Email Accounts
  • If you already have an email account saved in aNinja, and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account
Step 1
  • Fill in the following fields: Name and Emailconnect your email with aNinja
  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your Gmail with aNinja

  • Enter the app password that you generated for aNinja, and hit Login.

Connect your Microsoft Outlook (Hotmail) with aNinja

  • Once set up, your Email account would show up running under the status.Connect your Microsoft Outlook (Hotmail) with aNinja

You can also connect your email using IMAP settings

Note! It is very important to complete the 2 steps for the email to sync correctly.

Unable to authorize the Microsoft Office 365 account 

The error Unable to Authorize Microsoft/Office365 account may occur when an account has an issue with the connected mailbox.

Instructions on how to resolve this problem.

After which please restart your authentication flow in aNinja.

 

Connect your email with aNinja using the Custom IMAP settings

Connect your Email with aNinja to start sending emails to your leads. If you don’t know your email provider, or can’t find it listed in aNinja, you can use your email configuration info or the server settings to connect your email with aNinja using IMAP.

It’s important to complete the 2 steps of the authorization for your email to sync properly.

Connect your Email with aNinja using IMAP

On the left sidebar, click on Settings > Email Accounts

  • If you already have an email account saved and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account.

Step 1

Fill in the following fields: Name and Emailconnect your email with aNinja

  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your Gmail with aNinja

  • Scroll down and click on “See all providers“

  • Then hit “Custom IMAP settings“

  • Type your password.
  • Fill in the email configuration info under Server Information, to log in with IMAP.
    • You can find the email configuration in your email under “Server Settings”.

  • Lastly, hit Login.

Once set up, your Email account would show up running under the status.

Note! It is very important to complete the 2 steps for the email to sync properly.

Connect your Gmail with aNinja

Connect your Gmail with aNinja to start sending emails to your leads. It’s important to complete the 2 steps of the authorization for your email to sync properly.

Connect your Gmail with aNinja

  • On the left sidebar, click on Settings > Email Accounts
  • If you already have an email account saved and want to complete the authorization, click on the edit pen next to the email. Then go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account
Step 1
  • Fill in the following fields: Name and Emailconnect your email with aNinja
  • And hit save
Step 2
  • For Google Workspace, it’s required to whitelist aNinja before you continue.
  • Click Connect / Re-auth

Connect your Gmail with aNinja

  • Enter your email then hit NextConnect your Gmail with aNinja
  • Enter your password then hit Next
  • You will receive a security message “Google hasn’t verified this app”
  • Click AdvancedConnect your Gmail with aNinja
  • Then hit “Go to Security Nylas (unsafe)”Connect your Gmail with aNinja
  • Toggle all the checkboxes to allow Nylas to access your Google accountConnect your Gmail with aNinja
  • Lastly, click “Continue”Connect your Gmail with aNinja
  • Once set up, your Gmail account would show up running under the status.

Note! It is very important to complete the 2 steps for the email to sync properly.

Syncing your Godaddy email into aNinja

Syncing your Godaddy email into aNinja automatically syncs all email communication between you and any contact in aNinja.

Once your GoDaddy email is linked to your aNinja account, you can easily send, receive and check messages directly from your aNinja account.

You can also use aNinja features to automate your emails and target your leads with your best campaigns and sequences.

In this article, we’re going to show you the steps to syncing your Godaddy email into aNinja.

1- Enable and enforce MFA

First, please click this link to enable and enforce MFA

https://www.godaddy.com/help/enable-or-disable-multi-factor-authentication-32039

2- Create an App password

Now, the App Password option will show-up at the top of the page when you follow here these steps:
https://www.godaddy.com/help/create-app-passwords-40980

Syncing your Godaddy email into aNinja

3- Add the App password

Lastly, choose “Add method” to add the App password.

Note: After that, please wait 1-24 hours of the propagation time (this is a Godaddy constraint).

As a result, you are now able to send automations to your leads and target them with your email sequences.

Have any specific questions on the syncing process? Please leave us an email to the Support team at support@aninja.com. We’re always happy to assist you!

Partial email account state

When trying to re-authorize your email, it might get “Partial” email account state for several reasons.

What is a Partial email account state?

Partial states are typically temporary and may indicate issues with the mail server. Accounts in this state, however, are still running.

One or more folders in the account may not fully sync currently or not sync mail at all. Typically, accounts recover and return to a full-running state.

Reasons an account may be in a partial state

  • It’s a new account and hasn’t finished its initial sync.
  • The account was recently re-authenticated.
  • The user deletes, changes, adds or restricts folders.
  • Slow network connections.
  • Low bandwidth on the email server.

Keep in Mind: Microsoft accounts with a large number of folders (>100) may enter partial states more frequently.

In general, partial statuses indicate a temporary issue with the mail server and accounts typically recover after some time.

Recovering accounts switch back into a full-running state as soon as possible.

Syncing emails from outside aNinja to the leads contacts

Once you’ve connected your email, and configured it with aNinja, as result, the email syncing is automatically processed: the system starts to automatically import the sent & received emails from your private email into your aNinja account.

Afterward, they are saved to the appropriate leads’ contacts in aNinja; even if you’ve sent those emails from outside of aNinja.

Configuring your email account

aNinja was designed to offer two-way email integration. This means that when you send emails from aNinja, they are automatically logged in the sent folders of both aNinja and your email account (Gmail or your mobile phone). Configuring your email account allows you to work on both aNinja and your email account in total synchronization.

Syncing emails to the leads’ contacts

When you import your contacts from your email account, they are saved as leads. And relatively the imported sent & received emails  are automatically attached to the matching email addresses in the contacts of those leads. Those emails appear in the history section of the lead in the lead view, listed in ascending order of the date.

History of emails

When you create or import a lead, if his email address matches your contacts saved in aNinja, then the system automatically adds the emails in the history section of the lead in the lead view.

Troubles in sending Bulk Email Sequences

If you overpass the daily limit of your email provider, you will face troubles in sending bulk email sequences

Ech email provider imposes a daily email sending limit.

Having troubles sending your email sequences

You might need to check the following:

Still unable to re-launch your email sequences

For a large number of daily emails, we highly recommend you process your run through our transactional email processor SendGrid. You can enable it directly from your aNinja account > Settings > Global Settings.

Or send us an email at support@aninja.com. We’re happy to assist you.

Reconnect / Re-authorize your email account with aNinja

Reconnect your email account with aNinja if it’s disconnected to be able to send and receive email through the app.

Disconnected email alert

If your email stopped running correctly, you need to reconnect your email account with aNinja to be able to send and receive emails through the app.

When an email is no longer synced, an alert pops up in red on the top middle of the page as a warning to reconnect the email.

When the email gets disconnected, any attempt for sending emails fails and it shows an error in the lead view.

Failed emails don’t show up on the reports page, however, they show up on the logs page with an error status.

But what are the reasons for a synced email to disconnect from aNinja?

The reasons that lead to reconnecting your email account

Several reasons may lead to reconnecting / re-authorizing your email account. Of which we mention:

  • If you have changed your password and did not update it here.
  •  Or, if you’ve enabled two-factor authentication and did not generate an aNinja app password.
  •  It could also be an issue communicating with your email provider.
  • Lastly, to help identify the problem, check for any error messages at your end.

Reconnect / Re-authorize the email account

On the left sidebar, click on Settings > Email accounts

  • Then, click the edit pen next to your name.

  • Lastly, hit the “Connect / Re-auth” button and follow the on-screen instructions to re-authorize your email.

Still unable to connect / re-authorize

Need help reconnecting your email account with aNinja? Just leave us an email at support@aninja.com. And we will happily assist you!

 

Relevant links:

Connect your Gmail account

Connect. your Microsoft Outlook account

Connect your email account using Custom IMAP

Connect your Email with aNinja

Connect your email with aNinja to start sending email sequences to your leads.

It’s important to complete the 2 steps of the authorization for your email to sync properly.

Connect your email with aNinja

  • On the left sidebar, click on Settings > Email Accounts
  • If you already have an email account saved and want to complete the authorization, click on the edit pen next to the email. Then, go to step 2 —> Connect/Re-auth.
  • Otherwise, go ahead and create an email account. Click Add Email Account
Step 1
  • Fill in the following fields: Name and Email
  • And hit Update
Step 2
  • Click Connect / Re-auth

Connect your email with aNinja

Note! It is important to complete the 2 steps for the email to sync properly.